Terms of Sale
Last updated: 17 July 2026
Who these terms are with
These Terms of Sale apply to every order placed through the Mosilink Systems online store at mosilink.com, operated by Mosilink Systems, Harare, Zimbabwe. Placing an order means you accept these terms. See our Privacy Policy for how we handle your personal information.
Pricing and availability
Prices shown at checkout are the prices charged — they're calculated and verified on our servers, not trusted from your browser, so the total you're charged always matches what you agreed to pay. Items marked in stock are ready to ship; items available on order are sourced once your order is placed. Occasionally an item's price or availability can change between browsing and checkout (for example, if a supplier price changes); if that happens on your order, we'll contact you before charging you anything different from what you saw at checkout.
Payment methods
We accept online payment via Paynow (cards, EcoCash, OneMoney), bank transfer (EFT), and cash on collection. For EFT, use your order number as the payment reference and email proof of payment to info@mosilink.com — we confirm and process your order once payment reflects. Card and mobile-money payments are processed by Paynow directly; we never see or store your card or wallet details.
Cash on collection & deposits
Cash-on-collection orders require a 50% deposit, paid online at checkout via Paynow, to confirm the order. The remaining balance is due when you collect. If you cancel a cash-on-collection order, 50% of your deposit is refunded and 50% is retained to cover the costs already incurred in preparing your order. Please bring your order number when collecting.
Delivery
We deliver physical products via courier, mainly across Africa and beyond — if your country isn't yet listed at checkout, we're expanding and may not service it yet. The delivery fee is calculated as a percentage of your order's subtotal based on the courier tier you choose (standard or express), shown clearly before you pay — never a surprise at the end. Estimated delivery times depend on your destination and are shown at checkout; software and digital items are delivered electronically, usually within 24 hours. Collection orders have no delivery fee. Once your order ships, tracking details (where available) appear on your order confirmation page.
Cancellations & order changes
Contact us as soon as possible at info@mosilink.com or +263 774 771 828 if you need to cancel or change an order — we can usually accommodate this before an order has shipped or been prepared for collection. Cash-on-collection cancellations follow the deposit-refund rule above. Orders already paid in full, shipped, or specially sourced for you may not be cancellable; we'll always tell you where you stand before proceeding.
Faulty or incorrect items, and warranty
If an item arrives faulty, damaged, or different from what you ordered, contact us promptly at info@mosilink.com with your order number and a description (and photos, where relevant) so we can resolve it — a repair, replacement, or refund, depending on the situation. Where a product carries a manufacturer's warranty, that warranty's own terms apply, and we'll help you make use of it. Warranty and return timeframes vary by product and manufacturer; ask us before you buy if this matters for your purchase, and we'll confirm what applies.
Reviews
Signed-in customers may leave one review per product. Reviews should reflect a genuine experience with the product; we may remove reviews that are abusive, fraudulent, or unrelated to the product itself.
Changes to these terms
We may update these terms from time to time; the date at the top shows when they last changed. The terms in force at the time you place an order are the ones that apply to that order.
Contact
Mosilink Systems, Harare, Zimbabwe · info@mosilink.com · +263 774 771 828 / +263 779 643 468