Privacy Policy
Last updated: 15 July 2026
Who we are
Mosilink Systems ("Mosilink", "we", "us") is an IT solutions and technology retail business based in Harare, Zimbabwe. This policy explains what personal information we collect through mosilink.com and our online store, why we collect it, and the choices you have. We handle personal information in line with Zimbabwe's Cyber and Data Protection Act [Chapter 12:07] and, where it applies to customers outside Zimbabwe, other applicable data protection laws.
What we collect
We collect the information you give us directly: your name, email address, and phone number when you create an account, place an order, request a quote, book an appointment, or send us an enquiry; your delivery and billing addresses when you order physical products; the contents of reviews you leave on products; and the details of appointments you request (such as a site address for a site visit). We also keep records of your orders, quotes, invoices, and payments so we can fulfil them and support you afterwards.
Payments
Card, mobile-money, and online payments are processed by Paynow, our payment provider. Your card or wallet details go directly to Paynow — we never see or store them. For bank transfers we record only the payment reference (your order number) and confirmation that payment was received.
How we use your information
We use your information to fulfil orders and deliver products, process payments and issue invoices and receipts, arrange appointments and site visits, respond to enquiries, keep your account and saved details working across devices, display reviews you choose to publish, and meet our legal and accounting obligations. We do not sell your personal information, and we do not use it for third-party advertising.
Who we share it with
We share information only with the service providers needed to run the store: Supabase (secure database and file hosting), Paynow (payment processing), Google (only if you choose to sign in with Google), courier and delivery partners (your name, phone number, and delivery address, so they can deliver your order), and our email provider (to send order confirmations and replies). Each provider receives only what it needs for its role. We may also disclose information where the law requires it.
Cookies
We use essential cookies only: they keep you signed in, remember your cart, and make checkout work. We do not use advertising, analytics, or tracking cookies. Because these cookies are strictly necessary for the site to function, they cannot be switched off — but they contain no marketing profiles and are not shared with advertisers. You can clear them at any time in your browser settings; you may simply be signed out and your cart emptied.
How long we keep it
We keep order, invoice, and payment records for as long as tax and accounting law requires. Account details are kept while your account is active. Enquiries and appointment requests are kept for as long as needed to handle them and for a reasonable period afterwards.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete your account and personal details (subject to records we must keep by law), and object to or restrict certain uses. To exercise any of these rights, email us at info@mosilink.com or call +263 774 771 828. We will respond as quickly as we can, and within any timeframe the law sets.
Security
Your data is stored in access-controlled systems with row-level security, encrypted connections, and audit logging. Only authorised Mosilink staff can access customer records, and every access path is permission-checked.
Changes to this policy
If we change how we handle personal information, we will update this page and the date at the top. Meaningful changes will be highlighted on the site.
Contact
Mosilink Systems, Harare, Zimbabwe · info@mosilink.com · +263 774 771 828 / +263 779 643 468